Tell us your device, your iOS version, and what you did just before it happened. A screenshot helps more than anything else.
Shelter Fall has exactly one in-app purchase: Remove Ads. It is a one-time, non-consumable purchase tied to your Apple Account — buy it once and it applies to every device signed in with that account, forever. There is no subscription and nothing recurring.
Tap Settings on the main menu, or the gear in the quick-action bar during a run.
The price is shown on the right of the button in your local currency. It varies by country, so it will not always match what you see quoted elsewhere.
Tap the button and confirm with Face ID, Touch ID or your Apple Account password. Apple handles the payment — the game never sees your payment details.
No restart needed. The banner disappears and the Settings row changes to show the purchase is active.
Restoring only works for the account that originally paid. A different account cannot recover the purchase.
Tap it once and wait a few seconds while Apple verifies your purchase history.
On success the ads stop and the Remove Ads row shows as owned. Restoring is free and you can do it as often as you like.
Restoring is never a second charge. Apple blocks a repeat purchase of a non-consumable. If you tap Remove Ads again on a device that already owns it, Apple restores it instead of billing you.
Tap Settings → Restore Purchases first — that resolves it in almost every case.
If it does not, check that the Apple Account under iOS Settings → your name → Media & Purchases is the account you paid with. Then force-close Shelter Fall and reopen it.
Still showing? Email us with the date of purchase and we will help you chase it.
This means the App Store could not load the product, usually a network problem. Check your connection and reopen the Settings screen — the game retries automatically.
It can also happen if purchases are blocked under iOS Settings → Screen Time → Content & Privacy Restrictions → iTunes & App Store Purchases.
That is expected. Remove Ads is priced per country, adjusted for local purchasing power rather than a straight currency conversion, so the same product costs noticeably less in some storefronts than in others.
The price shown inside the game, in your own currency, is always the price you pay.
Refunds are handled by Apple, not by us — we cannot issue them. Go to reportaproblem.apple.com, sign in, and choose the purchase.
If the reason is something broken in the game, please email us too. We would rather fix it.
Remove Ads is not enabled for Family Sharing. Each Apple Account needs its own purchase.
Yes. Saves sync through iCloud, so a run started on your iPhone can be continued on your iPad when both are signed into the same Apple Account with iCloud Drive enabled.
Sync happens in the background. If a device has been offline, give it a moment on Wi-Fi before expecting the newest save to appear.
The game keeps one auto-save, written at the start of each day. Resuming puts you back at the beginning of the day you were on — so the day is replayed, never skipped.
If you deleted the app, the local save is gone with it, but the iCloud copy is restored on reinstall when iCloud Drive is on. Meta progress — points, achievements, unlocks — is separate from a run and survives.
Yes. Leaving mid-night no longer auto-resolves the battle instantly. When you return you resume at the start of that day, with the day's decisions to make again.
No. Shelter Fall plays fully offline. A connection is only used to load ads, sync iCloud saves and process a purchase.
Normal is the intended experience with five survivors. Easy gives you six and a generous stock if you would rather learn the loop first.
Every difficulty runs the full twenty days — harder settings mean thinner margins and bigger waves, not a shorter game.
Almost always defenses. Auto-assign spreads people across gathering jobs and will not build a perimeter for you — you have to put someone on Build Defenses and someone on Repair after a rough night.
Breaches damage the shelter directly once your defenses are gone, and a destroyed shelter ends the run even with every survivor alive. The guide goes through this in detail.
Force-close and reopen first, then restart the device. Make sure both iOS and Shelter Fall are up to date.
If it persists, email us with your device model, iOS version, and what was on screen. Crash reports help enormously if you have iOS Settings → Privacy & Security → Analytics & Improvements → Share With App Developers turned on.
iPhone and iPad running iOS 17.0 or later.